Privacy Policy

We collect several types of information to provide and improve our services:

Personal Information you provide:

• Contact Information: Name, email address, phone number, and shipping/billing addresses.
• Account Information: User ID, password (encrypted), and account preferences.
• Order Information: Order history, product purchases, payment method details (processed securely by our payment partners—we do not store full card numbers).
• Communication: Messages, reviews, feedback, and customer support interactions.

Information we collect automatically:

• Device & Usage Data: IP address, browser type, operating system, device identifiers, and usage patterns.
• Location Data: Approximate location based on IP address or GPS (with your consent).
• Cookies & Tracking: Data collected through cookies, web beacons, and similar technologies (see Section 6).

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your Orders, including shipping, delivery, and returns.
• Account Management: To create and manage your account, authenticate your identity, and provide account-related services.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance.
• Communications: To send Order confirmations, shipping notifications, promotional offers, and policy updates (you can opt out of marketing communications at any time).
• Personalization: To recommend Products, tailor content, and improve your shopping experience.
• Security & Fraud Prevention: To detect, prevent, and investigate fraudulent activities, security breaches, and violations of our Terms.
• Analytics & Improvement: To analyze Platform usage, understand trends, and improve our Products, services, and Platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and property.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us with payment processing, shipping and logistics, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Courier Partners: We share your name, address, and phone number with courier partners for the purpose of delivering your Orders.
• Payment Gateways: We share necessary transaction information with payment gateway providers to process your payments securely. We do not store full credit/debit card numbers on our servers.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, or those of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred under different ownership.

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmission between your browser and our servers.
• Secure data storage with access controls and encryption.
• Regular security audits and vulnerability assessments.
• Restricted access to personal information on a need-to-know basis for authorized personnel only.
• Secure payment processing through PCI-DSS compliant payment gateways.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information using commercially acceptable means.

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Platform traffic, and personalize content. Cookies are small text files stored on your device when you visit our Platform.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly (e.g., maintaining your session, cart, and security).
• Performance Cookies: Collect anonymous data about how visitors use the Platform, helping us improve its performance and design.
• Functionality Cookies: Remember your preferences, such as language, region, and login details, to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and promotional content based on your interests and browsing behavior.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may affect the functionality of the Platform.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: You can request deletion of your personal information, subject to legal and operational requirements.
• Opt-out: You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
• Data Portability: You can request a machine-readable copy of your personal data for transfer to another service.
• Withdraw Consent: You can withdraw consent for data processing activities that rely on your consent at any time.

To exercise any of these rights, please contact us at care@giftglobal.in or through our Grievance Officer.

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Parents or guardians who believe their child has registered an account on our Platform without consent may request account deletion by contacting us.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: Retained for the duration of your account and for a reasonable period after account closure for legal and audit purposes.
• Order Information: Retained for a minimum of 7 years as required by Indian tax and accounting laws.
• Marketing Data: Retained until you opt out or request deletion.
• Security Logs: Retained for a limited period to investigate and prevent security incidents.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Your personal information may be transferred to and stored on servers located outside of India, including in countries that may have different data protection laws. We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws, regardless of where it is stored.

By using our Platform, you consent to the transfer of your personal information to such countries for the purposes described in this policy.

Our Platform may contain links to third-party websites, services, and social media platforms that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate third-party services (e.g., analytics, advertising, social media plugins) into our Platform. These services may collect information governed by their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our Platform and, where appropriate, sending a notification to your registered email address.

Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

In accordance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address privacy-related complaints:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: