Shipping Policy

We ship to all serviceable pin codes across India and select international destinations. Orders are processed and dispatched from our warehouse located at New Delhi, India.

Shipping timelines are estimates based on courier partner capabilities and may vary due to factors such as location, weather, public holidays, or unforeseen circumstances. We are not liable for delays caused by courier partners or events beyond our control.

You will receive shipping confirmation with tracking details via email and SMS once your Order is dispatched from our warehouse.

Order processing begins once payment is confirmed (for prepaid Orders) or the Order is verified (for Cash on Delivery Orders).

Processing timelines:

• In-stock Products: Dispatched within 24-48 hours of order confirmation.
• Made-to-order / Customized Products: Dispatched within 5-10 business days, as specified in the Product description.
• Pre-order Products: Dispatched on or before the estimated dispatch date mentioned on the Product page.
• Orders placed on weekends/holidays: Processed on the next business day.

Processing time does not include shipping/transit time. The total delivery time = processing time + shipping time.

We deliver to all serviceable pin codes across India through our trusted courier partners, including Shiprocket, Delhivery, DTDC, Blue Dart, and others.

Shipping methods available:

• Standard Shipping: Delivered within 3-7 business days from dispatch.
• Express Shipping: Delivered within 1-3 business days from dispatch (available in select cities).
• Same-Day / Next-Day Delivery: Available in select metro cities for Orders placed before 2:00 PM IST (subject to Product availability and pin code serviceability).

Delivery to remote or rural areas may take additional 2-3 business days beyond the standard timeline.

We ship to select international destinations, including the United States, United Kingdom, Canada, Australia, UAE, Singapore, and European Union countries. For destinations not listed, please contact us at care@giftglobal.in.

International shipping timelines:

• Standard International: 10-20 business days from dispatch.
• Express International: 5-10 business days from dispatch (available in select countries).

International shipping is subject to customs clearance in the destination country. The customer is responsible for any customs duties, taxes, or import fees levied by the destination country's government.

Shipping charges are calculated based on the shipping method, delivery location, Order weight, and Product type. Shipping charges are displayed at checkout before you complete your purchase.

Domestic shipping charges:

• Standard Shipping: ₹50 - ₹150 per Order (based on weight and location).
• Express Shipping: ₹100 - ₹250 per Order (based on weight and location).
• Cash on Delivery (COD): Additional ₹40 COD handling charge per Order.

International shipping charges:

• Calculated based on destination, weight, and dimensions of the package.
• Charges are displayed at checkout and may vary by country.
• Customs duties and import taxes (if applicable) are payable by the customer at the time of delivery.

We offer free standard shipping on all domestic Orders above ₹1,999. Free shipping is automatically applied at checkout when the Order value meets or exceeds the threshold.

Free shipping does not apply to:

• International Orders.
• Express or same-day delivery options.
• Cash on Delivery Orders (COD handling charge of ₹40 still applies).
• Orders shipped to remote or restricted areas.

We may offer free shipping promotions during sales, festivals, or special campaigns. Such promotions are subject to the terms and conditions of the specific offer.

Once your Order is dispatched, you will receive a shipping confirmation email and SMS containing your tracking number and a link to track your shipment. You can also track your Order by:

• Logging in to your account and navigating to "My Orders."
• Clicking on the tracking link in the shipping confirmation email/SMS.
• Visiting the courier partner's website and entering your tracking number.

Tracking updates are provided by the courier partner and may take 12-24 hours to reflect after dispatch. If tracking information is not available or not updating, please contact us at support@giftglobal.in.

Our courier partners will attempt to deliver your Order up to three (3) times on consecutive business days. If delivery is unsuccessful after three attempts, the Order will be returned to our warehouse (RTO — Return to Origin).

Delivery guidelines:

• Ensure that someone is available at the delivery address during the scheduled delivery hours (9:00 AM - 7:00 PM).
• Provide a valid and complete delivery address with landmark, pin code, and contact number.
• For Cash on Delivery Orders, keep the exact or approximate amount ready for payment.

If you are unavailable for delivery, the courier partner may leave a delivery attempt notice with contact details to reschedule delivery.

If an Order cannot be delivered due to any of the following reasons, it will be returned to our warehouse (RTO):

• Three unsuccessful delivery attempts by the courier partner.
• Incorrect or incomplete delivery address provided by the customer.
• Customer not available at the delivery address.
• Customer refusal to accept the delivery.
• Unreachable or remote delivery location.

RTO processing and refunds:

• For prepaid Orders: A full refund (minus shipping charges and COD handling fee, if applicable) will be processed within 5-7 business days of the RTO being received at our warehouse.
• For COD Orders: No refund is applicable. However, if the customer wishes to re-order, a new Order can be placed with corrected delivery details.
• If you wish to re-dispatch an RTO Order, please contact us within 7 days of the RTO notification. Re-dispatch charges will be borne by the customer.

All Products are carefully inspected and packaged at our warehouse to ensure they reach you in perfect condition. We use:

• Strong, tamper-proof packaging materials for protection during transit.
• Waterproof and dust-proof outer packaging for garment Products.
• Eco-friendly packaging wherever possible, in support of our sustainability initiatives.
• Brand packaging with a personalized thank-you note for a premium unboxing experience.

If you receive a Package with damaged or tampered packaging, please refuse delivery or report the issue within 48 hours. Refer to our Returns & Refund Policy for damaged Product claims.

For domestic Orders, all applicable taxes (including GST) are included in the Product price displayed on the Platform. No additional taxes or duties are charged at the time of delivery.

For international Orders, the following applies:

• Product prices on the Platform do not include customs duties, import taxes, or other charges levied by the destination country.
• The customer is responsible for paying any customs duties, import taxes, or additional fees at the time of delivery or as required by the destination country's customs authority.
• Customs clearance may cause delays in delivery beyond the estimated shipping timeline.
• If an international Order is refused at customs or returned due to non-payment of duties, the customer will be responsible for all return shipping charges, and a refund (if applicable) will be processed after deducting applicable charges.

It is your responsibility to provide accurate and complete delivery information at the time of placing an Order. Please ensure the following:

• Full name, flat/house number, building name, street, area, landmark, city, state, and pin code.
• Correct and active mobile number and email address for shipping notifications and delivery coordination.
• Landmark or delivery instructions to help the courier partner locate the address easily.

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated address information. If an Order is returned due to incorrect address (RTO), the customer will bear the return shipping and re-dispatch charges.

To update your delivery address after placing an Order, please contact us immediately at orders@giftglobal.in or call +91 99900 00000. Address changes are not possible after the Order has been dispatched.

We may not be able to ship to certain locations due to legal, logistical, or security restrictions. These include:

• Locations where our courier partners do not provide service.
• Restricted or sensitive areas designated by the government or postal authorities.
• International destinations subject to trade embargoes or import restrictions.
• P.O. Box addresses for certain courier services (doorstep delivery required).

If we are unable to ship to your location, we will notify you and process a full refund for prepaid Orders. For serviceability inquiries, please contact us at support@giftglobal.in before placing an Order.

For any shipping-related complaints or concerns, please contact our Grievance Officer:

For any questions or assistance with shipping, tracking, or delivery, please contact our customer support: