Returns & Refund Policy

We offer a return window of 7 days from the date of delivery for most Products. If you are not satisfied with your purchase, you may request a return, exchange, or refund in accordance with this policy.

Products must be returned in their original condition — unworn, unwashed, with all tags, packaging, and accessories intact. Products that have been altered, damaged, or used beyond reasonable inspection are not eligible for return.

Refunds are processed within 5-7 business days of receiving and inspecting the returned Product at our warehouse.

To be eligible for a return, your Product must meet the following conditions:

• The return request is initiated within 7 days of delivery.
• The Product is in its original, unworn, and unwashed condition.
• All original tags, labels, packaging, and accessories are intact.
• The Product has not been altered, modified, or damaged by the customer.
• The Product is accompanied by the original invoice or order confirmation.

We reserve the right to inspect returned Products and determine eligibility based on the condition at the time of receipt.

The following items are not eligible for return or exchange:

• Undergarments, lingerie, and swimwear (for hygiene reasons).
• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Products that have been customized, personalized, or made-to-order.
• Products damaged due to misuse, improper care, or negligence by the customer.
• Products with removed or tampered tags, labels, or packaging.
• Gift cards and promotional vouchers.

Standard Products: 7 days from the date of delivery.

Sale/Promotional Products: 7 days from the date of delivery (unless specified otherwise).

Damaged or Defective Products: 48 hours from the date of delivery. Please report any damage or defect with photographic evidence within 48 hours of receiving the Product.

Wrong/Incorrect Products: 48 hours from the date of delivery. Please report the issue with photographic evidence, and we will arrange a return or replacement at no additional cost.

To initiate a return, please follow these steps:

• Log in to your account on our Platform and navigate to "My Orders."
• Select the Order containing the Product(s) you wish to return.
• Click "Request Return" and select the reason for return from the dropdown menu.
• Upload images of the Product (if the return is due to damage, defect, or wrong item).
• Provide a brief description of the issue and your preferred resolution (refund, exchange, or replacement).
• Submit the request. You will receive a confirmation email with return instructions and a return authorization number (RAN).

Alternatively, you can contact our customer support at support@giftglobal.in or call +91 99900 00000 during our support hours (Monday to Saturday, 10:00 AM – 7:00 PM IST).

Once your return request is approved, we will arrange a pickup of the Product from your delivery address through our courier partners. You will receive a pickup confirmation with the scheduled date and time slot.

Guidelines for return pickup:

• Pack the Product securely in its original packaging or a suitable alternative.
• Include the original invoice, return authorization number (RAN), and any accessories that came with the Product.
• Ensure someone is available at the pickup address during the scheduled time slot.
• If the pickup fails due to unavailability, we will attempt two additional pickups. After three failed attempts, the return request may be cancelled.

If you prefer to self-ship the Product, please send it to our warehouse address: New Delhi, India. Self-ship charges will be reimbursed if the return is due to a damaged, defective, or wrong Product.

Once we receive the returned Product at our warehouse, it will undergo a quality inspection within 2-3 business days. The inspection verifies that the Product meets our return eligibility criteria.

Upon successful inspection, we will initiate the refund to your original payment method or preferred refund method. You will receive an email notification confirming the refund initiation.

If the returned Product does not pass the quality inspection, we will notify you and the Product will be shipped back to your address. No refund will be processed in such cases.

Refunds are processed using the original payment method whenever possible. The applicable refund methods and timelines are as follows:

• Credit/Debit Card: Refund processed within 5-7 business days to the original card. Banks may take an additional 3-5 business days to reflect the refund in your account.
• UPI / Wallet: Refund processed within 2-3 business days to the original UPI ID or wallet.
• Net Banking: Refund processed within 5-7 business days to the original bank account.
• Cash on Delivery (COD): Refund processed as store credit or bank transfer (NEFT) within 7-10 business days. Bank account details will be required for NEFT transfer.
• Store Credit: Issued instantly and can be used for future purchases on the Platform. Store credit is valid for 6 months from the date of issue.

Refund timelines are indicative and may vary depending on your bank, payment gateway, or financial institution.

We offer exchanges for size and color variations of the same Product, subject to availability. To request an exchange:

• Follow the same process as initiating a return.
• Select "Exchange" as your preferred resolution.
• Choose the desired size or color from the available options.
• The exchanged Product will be dispatched once the original Product is received and inspected at our warehouse.

If the desired size or color is not available, we will process a refund instead. Exchange requests are subject to the same eligibility criteria as returns.

If you receive a Product that is damaged or defective, please report it within 48 hours of delivery with photographic evidence. We will arrange a free pickup and replacement or full refund at no additional cost to you.

Damaged or defective Products include:

• Products with manufacturing defects (stitching issues, fabric tears, color bleeding).
• Products damaged during transit or shipping.
• Products with missing parts or accessories.
• Products that do not match the description or images on the Platform.

We reserve the right to inspect the Product before processing a replacement or refund for damaged or defective items.

If you receive a Product that is different from what you ordered (wrong size, color, style, or product), please report it within 48 hours of delivery. We will arrange a free return and send the correct Product or process a full refund.

Please provide photographic evidence of the wrong Product received, including the product tag and packaging, to help us resolve the issue quickly.

You can cancel an Order before it has been dispatched. To cancel an Order:

• Log in to your account and go to "My Orders."
• Select the Order you wish to cancel.
• Click "Cancel Order" and provide a reason for cancellation.

If the Order has already been dispatched, it cannot be cancelled. However, you can refuse delivery or initiate a return after receiving the Product.

For prepaid Orders, refunds for cancelled Orders are processed within 3-5 business days to the original payment method.

If you wish to return only some items from a multi-item Order, you can do so by selecting specific items during the return request process. The refund will be processed only for the returned items, and the rest of the Order will remain unaffected.

Shipping charges and any discounts applied to the original Order will be recalculated proportionally for partial returns. If the partial return brings the Order value below the free shipping threshold, the original shipping charge may be deducted from the refund amount.

Return shipping charges are determined based on the reason for return:

• Damaged, defective, or wrong Product: Free return pickup — no shipping charges.
• Change of mind / Size issue / Quality issue: A return shipping fee of ₹100 per Product may be deducted from the refund amount. This fee is waived for returns initiated through our self-ship option where the customer bears the shipping cost.
• Self-ship returns: The customer bears the shipping cost. Shipping charges will be reimbursed only for damaged, defective, or wrong Product returns, upon submission of the courier receipt.

If you have any complaints or concerns regarding your return or refund, please contact our Grievance Officer:

For any questions or assistance with returns, exchanges, or refunds, please contact our customer support: